Archive for April, 2012
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New Support System
Over the last week we have been working on implementing a new support center for our clients, at last it's now complete! Rather than our old support system which was very basic and didn't provide the features we needed, we've upgraded to Kayako which provides us with more features than we could have dreamed of, all to provide you with better service! All sales and support requests can now be made at our brand spankin' new support ...
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Service Disruption: nz1 – DDoS Attack
Even the holidays can't bring out the best in some people, and people who like to take down servers are no exception. This Easter Monday at approximately 9:36am our nz1 server experienced a large DDoS attack. This DDoS attack was so great that it took down not only our server by pushing the CPU up to a load of 120 but also our hardware firewall and DDoS suppression equipment. After finding out the issue, we had nz1 operating ...
